FAQ

  1. What's your return policy and how do I return a part?
  2. What payment methods do you accept?
  3. What is an Aftermarket Part?
  4. What do LH, RH, L, and R mean in a part description?
  5. Still have a question or concern?
  6. I need a part for my car that you don't have listed. Can I special order one?
  7. How much is shipping?
  8. How long will it take for my order to arrive?
  9. How do I make sure a part fits my vehicle?
  10. Do you ship to APO or FPO addresses?
  11. Do you ship internationally?
  12. Do you offer price matching or discounts?
  13. Do you offer local pickup?
  14. Do you offer expedited shipping?
  15. Can I ship my order to a different address?

Q: What's your return policy and how do I return a part?

We offer free returns within 30 days for eligible purchases.

  • Marketplace Orders: If you purchased through eBay, Amazon, Walmart, Temu, or another marketplace, please start your return through the marketplace where you placed your order. The return will be handled according to the applicable marketplace policy.
  • Partomotive.com Orders: Returns may be requested within 30 days of delivery. Please visit our Return Request Page to submit your request and obtain return instructions.
  • Whenever possible, please return the item with all components and packaging received with your order.
  • If your item arrived damaged, defective, incorrect, or incomplete, please contact us as soon as possible so our team can assist you.

Installation, labor, towing, storage, loss of use, and other related expenses are not covered by our standard return policy.

Q: What payment methods do you accept?

Available payment methods are displayed during checkout.

For purchases made through eBay, Amazon, Walmart, Temu, or another marketplace, payments are processed directly through that marketplace using the payment methods it supports.

We do not accept checks, money orders, or cash by mail.

Q: What is an Aftermarket Part?

An aftermarket auto part is a replacement part manufactured by a company other than the vehicle's original manufacturer. It is designed to replace the original part while offering a cost-effective alternative to purchasing an OEM part from a dealership.

Many aftermarket replacement parts are designed to match the original part's fit, function, and specifications. However, features and specifications can vary by application, so it is important to verify fitment before ordering.

To help ensure you select the correct part, always review the product description and vehicle fitment information. When provided, compare the OEM number, PartsLink® number, specifications, and other fitment notes with the part required for your vehicle.

If you are unsure about fitment, contact our customer service team with your year, make, model, trim, engine size, and VIN, and we will be happy to help you identify the correct part.

Q: What do LH, RH, L, and R mean in a part description?

LH (Left Hand) and L (Left) refer to the driver side of the vehicle.

RH (Right Hand) and R (Right) refer to the passenger side of the vehicle.

Left and right are determined from the perspective of someone sitting in the vehicle facing forward.

Please check the product title, description, photos, and fitment information carefully before ordering to make sure you are selecting the correct side.

Q: Still have a question or concern?

We're here to help.

If you have questions about vehicle fitment, product specifications, an existing order, shipping, returns, or finding the right replacement part, please contact our customer service team.

For fitment questions, providing your year, make, model, trim, engine size, and VIN can help us verify the correct part more efficiently.

Contact Our Customer Service Team

Q: I need a part for my car that you don't have listed. Can I special order one?

Yes. If you cannot find the part you need in our current listings, please contact our customer service team and we will be happy to check availability for you.

To help us identify the correct part, please provide your vehicle year, make, model, trim, engine size, and the part you are looking for. Providing your VIN or an OEM part number, when available, can also help us verify the correct fitment.

Availability may vary, and not all parts can be special ordered.

Q: How much is shipping?

We offer FREE standard shipping on our products.

There is no additional standard shipping charge unless otherwise specifically stated on the product page or marketplace listing.

Estimated delivery dates and tracking information are provided based on the item, destination, carrier, and fulfillment location.

Q: How long will it take for my order to arrive?

Delivery times vary depending on the item, shipping destination, carrier, and fulfillment location.

Most orders are processed within 1 business day. Once your order ships, you will receive tracking information so you can follow the delivery progress.

The estimated delivery date shown during checkout or on the marketplace where you placed your order is the best estimate for your specific order.

Please note that carrier delays, weather, holidays, and other circumstances outside our control may occasionally affect delivery times.

Q: How do I make sure a part fits my vehicle?

Vehicle fitment can vary by year, make, model, trim, engine size, body style, production date, and factory options.

Before ordering, carefully review the product description and fitment information. Pay special attention to any notes such as engine size, production date, left or right side, body style, lighting type, or other vehicle-specific options.

When available, compare the OEM number or PartsLink® number in our listing with the number for the part your vehicle requires.

If you are unsure, please contact our customer service team before ordering. Send us your year, make, model, trim, engine size, VIN, and the part you are interested in, and we will be happy to help verify fitment.

Q: Do you ship to APO or FPO addresses?

No. At this time, we do not offer international shipping.

Our shipping service is limited to eligible U.S. destinations.

Q: Do you ship internationally?

International shipping is available on eligible items through the eBay International Shipping program.

For eligible eBay orders, we ship the item to eBay's domestic shipping hub, and eBay manages the international delivery and customs process.

International availability, shipping costs, import charges, and eligible destinations vary by item and destination. Please check the specific eBay listing and enter your delivery address to see the options available for your location.

Q: Do you offer price matching or discounts?

We do not currently offer competitor price matching.

However, we offer promotions, discounts, and special sale events from time to time. Available offers may vary by product, website, or marketplace.

Check our current listings and promotions for the latest available savings.

Q: Do you offer local pickup?

Yes. Local pickup is available for select items only when specifically stated on the product page or marketplace listing.

If your item is marked as Local Pickup, please place your order and contact us through the marketplace messaging system or our customer service team to arrange your pickup.

Please do not visit a pickup location without confirmation. Pickup availability, location, and instructions may vary depending on the item.

Q: Do you offer expedited shipping?

Expedited shipping may be available for select items and destinations.

Available shipping methods and estimated delivery times are shown during checkout when applicable.

For orders placed through eBay, Amazon, Walmart, Temu, or another marketplace, available shipping options are determined by the options shown on that marketplace listing or during checkout.

If you need an item by a specific date, please contact us before placing your order so we can confirm whether an expedited shipping option is available.

Q: Can I ship my order to a different address?

Yes. You may ship your order to a different address by entering the correct shipping address during checkout.

Please verify the shipping address carefully before submitting your order. Once an order has been processed or shipped, we may not be able to change or redirect the delivery address.

For orders placed through eBay, Amazon, Walmart, Temu, or another marketplace, the order must follow that marketplace's shipping address and payment requirements.